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Maintenance
program

A planned maintenance strategy helps manage the operational cost for communications hardware and infrastructure while protecting you from unplanned outages. When it comes to radio maintenance and repair, there are varying degrees of urgency, and our three-tiered maintenance plans allow you to select the plan that aligns with your organization’s needs.

Maintenance
Program
Tiers

Bronze Tier

Bronze Tier Maintenance program

The bronze plan is a great choice for businesses and organizations that want to be covered for two-way radio maintenance, but don't require frequent servicing. Here's what you get:

  • 9-to-6 support on weekdays

  • On-site maintenance servicing

  • On-site troubleshooting of equipment associated with infrastructure

  • Yearly maintenance to prevent issues

  • Free diagnostic (U.P. $60) for any repairs needed

  • Disinfecting and sanitization of frequent contact equipment with an antibacterial coating that lasts up to 3 months*.

Silver Tier

Silver Tier

Maintenance program

The silver plan is suitable for businesses and organizations that require quick-but-not-immediate assistance. Here's what you get:

  • 9-to-6 support on weekdays

  • On-site maintenance servicing

  • On-site troubleshooting of equipment associated with infrastructure

  • Yearly maintenance to prevent issues

  • Free diagnostic (U.P. $60) for any repairs needed

  • Disinfecting and sanitization of frequent contact equipment with an antibacterial coating that lasts up to 3 months*.

  • Twice yearly maintenance to prevent issues

  • Mobile and portable radio parts picked up/dropped off

Gold Tier

Gold Tier

Maintenance program

Ideal for mission-critical personnel. The gold  plan provides the most comprehensive coverage. Here's what you get:

  • On-site maintenance servicing

  • On-site troubleshooting of equipment associated with infrastructure

  • Free diagnostic (U.P. $60) for any repairs needed

  • Disinfecting and sanitization of frequent contact equipment with an antibacterial coating that lasts up to 3 months

  • 24/7 support (with 2 hour response time & 4-hour deployment)

  • Standby spare repeater for a hot swop to minimize downtime

  • Standby spare handset for loan while undergoing repairs

  • Quarterly maintenance to prevent issues